Written coverage. Clear limits.

Limited repair warranty

The invoice defines the repair.

Coverage and duration

When a signed invoice states a 6-, 12- or 18-month Limited Repair Warranty, Better Call Dima warrants for that stated period that the repair work specifically identified on the invoice will be free from defects in our workmanship under normal residential use. Coverage starts on the completion date shown on the invoice.

Parts supplied and installed by Better Call Dima carry a one-year warranty from completion unless a different period is expressly stated on the invoice. This parts coverage is separate from the workmanship warranty. Any additional manufacturer coverage remains subject to its own terms.

If the invoice states “No additional workmanship warranty,” no voluntary workmanship warranty is added; the stated parts coverage and rights that cannot legally be waived remain in effect. Previously signed invoices retain their original warranty terms.

Warranty remedy

Report the claimed condition during the warranty period and provide the service address, invoice number and a description of the problem. After reasonable access for inspection, Better Call Dima will, at its option, reperform or correct the covered work, or refund the amount paid for that covered work. Covered workmanship correction has no additional diagnostic or labor charge. A covered defective part will be repaired or replaced; labor coverage is governed by the workmanship warranty stated on the invoice.

What is not covered

Coverage does not include a new or unrelated failure; normal wear or routine maintenance; consumables; customer-supplied parts; a repair recommended but declined; or pre-existing, concealed, design, sizing, code, duct, electrical, drainage, refrigerant-leak or installation conditions outside the written scope.

It also does not cover damage caused by misuse, neglect, pests, weather, water, fire, utility or power conditions, or later work by another person—but only to the extent that the outside event or work caused the claimed damage or prevents reasonable verification or correction of the covered work.

Limited installation warranty

The installation agreement controls.

Installation coverage

For an installation, the signed installation agreement controls. It identifies the equipment, approved scope, manufacturer warranty made available before sale, and the selected 1-, 3- or 5-year Limited Workmanship Warranty. The workmanship period starts when the installation is completed, not on the earlier diagnostic or estimate visit.

Equipment coverage is provided under the applicable written manufacturer warranty, commonly 5 or 10 years when stated in the agreement. Registration, maintenance and other manufacturer conditions remain governed by that warranty. Better Call Dima does not enlarge a manufacturer warranty unless the signed agreement expressly says so.

How to request service

Contact Better Call Dima during the applicable warranty period using the phone number or contact page and provide reasonable, safe access for inspection. Covered service will be scheduled within a reasonable time. A repair of the condition written on the invoice is not a promise that the entire HVAC system will remain failure-free.

If a signed agreement provides longer or broader coverage, that more favorable written coverage controls. Nothing in this warranty disclaims or limits an implied warranty, statutory obligation or consumer right that cannot lawfully be disclaimed or limited.